Caroline Gilhool

624 Church Street · Ann Arbor, MI 48104 · (813) 675-5713 · carolgil@umich.edu

I am a junior at the University of Michigan studying User Experience Design in the School of Information. I have completed a minor in Computer Science and am currently enrolled in the Minor in Business program at the Stephen M. Ross School of Business. I am passionate about people and technology.

Education

University of Michigan

Bachelor of Science in Information: Specialization in User Experience
Minor in Stephen M. Ross School of Business
Minor in Computer Science
September 2015 - May 2020
Ann Arbor, MI

Experience

Data Analyst Intern

Caterpillar Inc.

Optimized data processes in Excel for Singapore’s Human Resources Compensation and Benefits and Relocation departments

Researched and analyzed 2016-2018 job addition and replacement data to develop a sourcing strategy for the HR recruitment lead

Emceed and facilitated a company event celebrating Hari Raya for the Singapore Country Manager

Gained a greater appreciation for different cultures and the value of global business by living and working abroad

May 2018 - July 2018
Singapore

Campus Tour Guide

University of Michigan Office of Undergraduate Admissions

Serve as the public face of the University of Michigan, work with prospective students and their families, as well as dignitaries, alumni and organizations

Jan 2016 - Sept 2018
Ann Arbor, MI

Tour Guide Executive Board Recruitment Chair

University of Michigan Office of Undergraduate Admissions

Modernized advertising campaign by updating outdated information and focusing outreach on social media channels such as Facebook by updating the Cover Photo promotional image to recruit a diverse pool of 2018 applicants

Sept 2017 - Apr 2018
Ann Arbor, MI

Tour Guide Executive Board Social Chair

University of Michigan Office of Undergraduate Admissions

Launched an Instagram campaign with the hashtag #UMGuideFinds to showcase pictures tour guides take around campus which increased followers and quadrupled the number of likes per photo for the @umichadmissions Instagram

Sept 2016 - Apr 2017
Ann Arbor, MI

Pro Shop Coordinator

University of Michigan Golf Course

Managed pro shop by booking tee times, checking people in, and organizing merchandise

Worked beverage cart for golf outings

May 2016 - Sept 2016
Ann Arbor, MI

Vice President (Sept 2018 - )

University of Michigan Club Golf Team

Play in the National Collegiate Club Golf Association’s (NCCGA) Midwest Region

Competed in NCCGA Spring 2017 National Championship in Hot Springs, Arkansas as 1 of 6 girls out of 256 competitors

Sept 2016 - Present
Ann Arbor, MI

Projects

Snapchat UX Analysis

Performed a heuristic evaluation of Snapchat’s update that eliminated the “Stories Screen” and created a new “Friends Screen”

#UMGuideFinds Instagram Campaign

Launched an Instagram campaign with the hashtag #UMGuideFinds to showcase photos tour guides take around campus and give prospective students a fun look inside campus life which increased followers and quadrupled the number of likes per photo for the @umichadmissions Instagram

Sourcing Strategy

Created an Excel spreadsheet of all 2016-2018 positions in Singapore and Indonesia and analyzed the job requisition data to determine how to best acquire qualified, external applicants for Caterpillar

Skills

Programming Skills
  • C++
  • Python
  • SQLite


Tools
  • Microsoft Office


Familiarity With
  • HTML/CSS
  • Linux
  • Mac UNIX terminal
  • Sublime
  • Atom
  • Xcode

Coursework

Completed Relevant Coursework: Positively Managing People and Organizations, Discrete Mathematics, Data Structures and Algorithms, Calculus 2, Microeconomics, Macroeconomics, Computer Security, Computer Organization, Financial Accounting, Finance, Info Studies, Data-Oriented Program., Ethics and IT

Current Relevant Coursework: Business Strategy, Models of Social Information, Info Environments and Work, The H in HCI

© 2018, Caroline Gilhool